Terms & Conditions

The rules that govern your use of Vaccibuddy.com and our booking platform.

1. About Us

Last Updated: 11 July 2026

Welcome to Vaccibuddy.com. By accessing our website or booking any service through our online booking platform, you agree to these Terms and Conditions.

Vaccibuddy.com provides online appointment booking and healthcare information for:

Ticehurst Pharmacy

Our services include, but are not limited to:

Travel Vaccinations
Travel Health Consultations
Ear Wax Removal
Private Vaccinations
Seasonal Vaccinations
Pharmacy Services
NHS and Private Healthcare Services

2. Booking Appointments

Appointments can be booked online, by telephone or in person.

Booking confirmation does not guarantee treatment until our pharmacist or healthcare professional has assessed your suitability. Some vaccinations require a medical assessment before administration.

Online Booking Policy

Appointments booked online are subject to availability. A healthcare professional may determine that additional assessment is required, that treatment is unsuitable, or that alternative treatment is recommended.

Please arrive 10 minutes before your appointment, with identification if requested, and with relevant vaccination records where available. Late arrivals may require rescheduling.

3. Patient Responsibilities

You agree to:

Provide accurate medical information.
Inform us of allergies or medical conditions.
Arrive on time for appointments.
Follow advice provided by our healthcare professionals.

Failure to provide accurate information may result in treatment being declined.

4. Medical Advice

Information on this website is provided for general guidance only. It does not replace professional medical advice, diagnosis or treatment. Always consult a qualified healthcare professional regarding your individual circumstances. See our full Medical Disclaimer.

6. Payments

Certain services require payment before your appointment. Prices displayed on the website may change without notice. All payments are processed securely.

Accepted payment methods include:

Debit Cards
Credit Cards
Online Payments
Contactless Payments

7. Service Eligibility

Certain treatments may not be suitable depending on:

Medical history
Current medications
Pregnancy
Allergies
Age
Travel destination

A pharmacist will determine clinical suitability before treatment.

8. Prescription Services

Prescription services are subject to NHS regulations and professional clinical judgement. Private prescriptions and NHS prescriptions may be subject to different charges and eligibility criteria.

9. Cancellations

Please refer to our full Refund & Cancellation Policy for details on eligibility for refunds and rescheduling.

10. Website Content

All website content including text, graphics, logos and images remains the property of Vaccibuddy.com. No material may be copied without written permission.

11. Limitation of Liability

While we aim to provide accurate information, Vaccibuddy.com accepts no responsibility for:

Website interruptions
Technical errors
Information supplied by third parties
Decisions made solely based on website information

12. Governing Law

These Terms are governed by the laws of England and Wales.